Terms & Conditions

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Terms & Conditions

1. Information About Us

1.1 https://builderscafe.com.sg/ is a site operated by Builders Cafe under Chong Chen Cafe Pte Ltd. We are registered in Singapore under the Business Registration Number 201538778E and with our registered office at 53 Sims Place, #01-160, Singapore 380053.

2. Service Availability

2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.

3. Acceptance and Confirmation of Order

3.1 The process for placing an order on the website is as follows:

3.1.1 Indicate delivery method (Delivery or Takeaway)

3.1.2 Indicate pick up date and time

3.1.3 Choose your products and add them to cart

3.1.4 Validate the contents of the cart

3.1.5 Provide information regarding the client personal details

3.1.6 Confirm the order

3.1.7 Validate payment

4. How the Contract is formed between You and Us

4.1 The client will be able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. After placing an online order, you will receive an e-mail from us acknowledging that we have received your order.

4.2 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

4.3 Payment made are final and no admendment of the order will be allowed.

5. Payment (secured transactions)

5.1 Online payment is made exclusively by payment gateway Omise. The client accepts that his/her account is debited for the total amount due at the time of the order though his/her selected preferred payment method (credit card or omise paynow).

5.2 The request for payment is made in real time via the secured payment system Omise. After FULL payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. The products remain the property of the vendor until it receives full payment of the price.

6. Our Refunds/ Exchange Policy

6.1 No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

7. Availability of Products

7.1 The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.

7.2 In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by phone.The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

8. Intellectual Property

8.1 Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.

9. Prohibition of Sales Outside the Network

9.1 The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy our products for resale purposes outside of our networks. Infringement of our brands and the integrity of our products may be subjected to legal and criminal liability.

10. Our Right to Vary these Terms and Conditions

10.1 We have the right to revise and amend these Terms and Conditions from time to time.

10.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

11. Law and Jurisdiction

11.1 The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.

11.2 A person who is not a party to Terms & Conditions shall have no rights under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.